RETURN | REFUND POLICY
If for any reason, you're not happy with your purchase, we accept returns of unused items within 30-days of receiving your order. A $15 return processing fee for shipping and restocking will apply. To complete your return, please email your request to email@example.com for a prepaid shipping label.
Once received back at our warehouse, please allow up to 10 business days for us to process your return and issue a refund back to your original form of payment in the amount equal to the original cost of purchase less a $15 return processing fee for the cost of return shipping and restocking. Please allow up to 14 days for the credit to post to your account.
If you prefer to use your own carrier, please ship your return to the address below. If choosing this option, we recommend retaining a copy of the original return shipping receipt and tracking number. We are not responsible for items that do not arrive back at our warehouse.
297 State Street, Building 1
North Haven, CT 06473
*Please note we do not accept returns on E-Gift Cards. See E-Gift Card Terms & Conditions for more information.
*For additional assistance, please email firstname.lastname@example.org.
CAN I RETURN A GIFT?
To return a gift that was purchased and shipped directly from our website, please email your request to email@example.com and we'll be happy to issue you an E-Gift card equal to the value of your returned items minus a $15 return processing fee for cost of return shipping and restocking.
E-GIFT CARD TERMS & CONDITIONS
We do not accept returns on E-Gift Cards, but will gladly re-send the original e-card to the purchaser or recipient's email address upon request. Once a gift card has been redeemed, we cannot issue a replacement car. For additional assistance with e-gift cards, please email firstname.lastname@example.org.